privacy
# UrClinic Privacy Policy
Effective date: 2026-04-04
This Privacy Policy explains how UrClinic collects, uses, shares, stores, and protects personal information when you use:
- UrClinic Patient app (Android package: com.urclinic.patient, iOS bundle: com.urclinic.patient)
- UrClinic Employee app (Android package: com.urclinic.employee, iOS bundle: com.urclinic.employee)
If you do not agree with this Privacy Policy, do not use the apps.
## 1) Data Controller
UrClinic is operated by: [LEGAL ENTITY NAME]
Contact email: findogroup5@gmail.com
Support phone: +96599863214
Website: https://urclinic.findosystem.com
Replace [LEGAL ENTITY NAME] with your registered company/clinic legal name before publishing.
## 2) Data We Collect
Depending on your role (patient or employee/reception staff), we may collect:
- Account data: name, email, phone number, password (encrypted/auth managed)
- Profile data: gender, date of birth, address, profile photo
- Appointment and clinic data: appointment details, booking status, assigned clinic/doctor, payment status
- Device and technical data: device model, OS version, app version, IP, crash logs, diagnostics
- Location data: approximate/precise location when features require map/location support
- Media/files: images or files you upload (profile images, documents, incident attachments)
- Notification data: push token and notification delivery/open events
Sensitive health-related information is only processed for healthcare booking, operational, and support purposes.
## 3) Why We Use Data
We process personal data to:
- Create and manage user accounts
- Provide appointment booking, confirmation, rescheduling, and follow-up
- Support clinic operations between patient and employee/reception workflows
- Process payments and payment status tracking
- Send service notifications and reminders
- Provide customer support and incident handling
- Improve reliability, security, and fraud prevention
- Meet legal, regulatory, and audit obligations
## 4) Legal Basis
Where required by applicable law, we process data based on one or more of:
- User consent
- Contractual necessity (providing requested services)
- Legitimate interest (security, abuse prevention, service improvement)
- Legal obligation
## 5) Sharing and Third Parties
We do not sell personal data.
We may share data only when necessary with:
- Hosting and infrastructure providers
- Analytics and crash reporting providers
- Notification service providers
- Payment gateways/processors
- Clinic operators and authorized staff
- Authorities when required by law
All such sharing is limited to what is necessary for service delivery, security, or legal compliance.
## 6) Payments
Payment processing may be handled by third-party payment providers. UrClinic does not store full card details on app servers.
## 7) Data Retention
We retain data only as long as needed for:
- Service operation
- Legal and compliance obligations
- Dispute resolution and fraud prevention
Then data is deleted, anonymized, or securely archived as required.
## 8) Security
We use reasonable technical and organizational safeguards, including:
- Transport encryption
- Access controls and role-based permissions
- Secure storage practices
- Logging/monitoring for abuse and incident response
No system can guarantee 100% security; users should also protect account credentials.
## 9) International Transfers
If data is processed outside your country, we apply appropriate safeguards required by applicable law.
## 10) Children
UrClinic is not intended for unauthorized use by children where parental/legal guardian consent is required by local law.
## 11) Your Rights
Subject to applicable law, users may request:
- Access to personal data
- Correction of inaccurate data
- Deletion of personal data
- Restriction or objection to specific processing
- Data portability
- Withdrawal of consent (where consent is the legal basis)
Requests can be submitted via findogroup5@gmail.com.
## 12) Account and Data Deletion
Users can request account deletion and associated personal data deletion through:
- In-app account deletion flow (if enabled)
- Data deletion page: https://urclinic.findosystem.com/page/data-deletion-request
- Email: findogroup5@gmail.com
Deletion may exclude data required for legal, tax, fraud, security, or medical record obligations where applicable.
## 13) Cookies and Tracking
For website pages associated with UrClinic, cookies may be used for session management, security, and analytics.
## 14) Policy Updates
We may update this Privacy Policy from time to time. The latest version will always be available at:
- https://urclinic.findosystem.com/page/privacy-policy
## 15) Contact
For privacy inquiries or complaints:
- Email: findogroup5@gmail.com
- Phone: +96599863214
- Website: https://urclinic.findosystem.com
Iqonic Design does not share personal information of any kind with anyone. We will not sell or rent your name or personal information to any third party. We do not sell, rent or provide outside access to our mailing list or any data we store. Any data that a user stores via our facilities is wholly owned by that user or business. At any time, a user or business is free to take their data and leave, or to simply delete their data from our facilities.
Iqonic Design only collects specific personal information that is necessary for you to access and use our services. This personal information includes, but is not limited to, first and last name, email address, Country of residence.
Iqonic Design may release personal information if Iqonic Design is required to by law, search warrant, subpoena, court order or fraud investigation. We may also use personal information in a manner that does not identify you specifically nor allow you to be contacted but does identify certain criteria about our site’s users in general (such as we may inform third parties about the number of registered users, number of unique visitors, and the pages most frequently browsed).
Use of Information
We use the information to enable your use of the site and its features and to assure security of use and prevent any potential abuse. We may use the information that we collect for a variety of purposes including:
Promotion — With your consent we send promotional communications, such as providing you with information about products and services, features, surveys, newsletters, offers, promotions, contests and events;
Safety and security — We use the information we have to verify accounts and activities, combat harmful conduct, detect and prevent spam and other bad experiences, maintain the integrity of the Platform, and promote safety and security.
Product research and development — We use the information we have to develop, test and improve our Platform and Services, by conducting surveys and research, and testing and troubleshooting new products and features.
Communication with you — We use the information we have to send you various communications, communicate with you about our products, and let you know about our policies and terms. We also use your information to respond to you when you contact us.
Amendments
We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.
Contact Us
You can learn more about how privacy works within our site by contacting us. If you have questions about this Policy, you can contact us via email address provided. Additionally, we may also resolve any disputes you have with us in connection with our privacy policies and practices through direct contact. Write to us at dessydessy100k@gmail.com